Refund policy

Last updated: September 22, 2026

The short version

Refunds within 7 days of purchase, no questions asked. Email support@thehumantyper.com with the email address you bought with, and we process the refund through Paddle, who returns the funds to your original payment method.

How to request one

Email support@thehumantyper.com from the address on the purchase (or include the Paddle receipt), and say you'd like a refund. That's all. You don't need a reason, though we read every note — if something was broken or confusing, we'd rather fix it for you.

After 7 days

After 7 days, refunds are at our discretion. A broken activation on your part is not a defect, and we'll always try to fix you first. If HumanTyper cannot be made to work on your machine, you get your money back regardless of when you ask — that's a promise, not a policy clause.

The mechanics

Paddle.com is the merchant of record for HumanTyper purchases, so the charge and the refund both appear from Paddle on your statement. Refunds are returned to the original payment method; banks typically take 3–10 business days to show them. Taxes collected with the purchase are refunded with it.

One licence, one device

A refunded licence is deactivated. If you change your mind later, you're welcome to buy again — a fresh licence, not a re-activation of the refunded one.

The full legal framing (what the licence covers, acceptable use, the usual) is in the Terms of Sale & Use.